RMT Group - Privacy Policy

Privacy Policy

RMT Group Limited will be the data controller for the data that you provide us or we collect in relation to the provision of our services to you. The Gibraltar Regulatory Authority is nominated as the Data Protection Commissioner in Gibraltar. RMT Group has registered Charlotte Till as the Data Protection Officer with the Data Protection Commissioner. RMT Group Limited are committed to maintaining the trust and confidence of our visitors to our web site. We want you to know that RMT Group Limited is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don't do that sort of thing. This Privacy Policy, provides information on when and why we collect your personal information, how we use it, and the limited conditions under which we may disclose it to others.

By visiting www.ifa-direct.com or www.rmtdirect.com and using our services you are accepting and consenting to the practices described in this Privacy Policy. The data controller of your information is RMT Group Limited of Gibraltar Business Centre, Suite 1A, 12 Tuckey's Lane, Gibraltar GX11 1AA.

RMT Group Limited, trading as Financial Advisor Direct, is licensed by the H.M. Government of Gibraltar for the provision of generating online financial services leads. License number BL160240.

Collection and Use of Personal Information

Personal information means any information that may be used to identify you, such as, your name, phone number, email address, areas of financial advice you’re interested in including investment and pension fund sizes. In general, you can browse our web site without giving us any personal information. We do not tie a specific visit to a specific IP address. There are activities on our site that require you to be registered, for example, to speak to or to arrange an appointment with a Financial Advisor. As part of the registration process, we collect personal information. We pass on this personal information to Financial Advisor clients of RMT Group Limited and RMT Group (UK) Ltd. We may also send you a profile of the Financial Advisors firm that we send your personal information to; this information is disclosed to the Financial Advisor to maintain a business relationship with you as a client; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you're happy and satisfied. All telecommunications are recorded and we use the recordings for training and verification purposes. We may also share your information with the following sub-processors:

Telecommunications - Voice and Data Storage: Phoenix Solutions S.L (Spain), Antheus Telecom Ltd (UK);

Cloud Data Storage: Google, Inc. (USA);

Data Flow: Flow XO LLC (UK);

Client Relationship Management and Automation: FLG Business Technology Limited (UK);

Client Reviews: eKomi Ltd (Germany);

Web Hosting, Email and Data Servers: Namecheap, Inc. (USA), Instapage Inc. (USA).

The legal basis for the processing of your information is your consent given when you have completed our registration process and agreed to our privacy policy when submitting your personal details. Please note you have the right to withdraw your consent at any time

Use of Cookies

Our websites use cookies to distinguish you from other users of our website for the purpose of visitor tracking via the Google Analytics platform. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or device if you agree. Cookies contain information that is transferred to your computer or device. We use the following cookie(s):

Google analytical/performance cookie. This allows us to recognise and count the number of visitors and to see how visitors move around our website when they are using it, which helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. You can find more information about the cookie here:

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you block cookies you may not be able to access all or parts of our website.

Access to your Personal Information

To view, amend, or delete any of the personal information that we hold by completing the form here:

www.rmt-group.com/group-privacy-policy-form.

Subject to certain limitations on certain rights, in summary you have the following rights in relation to your information, which you can exercise by sending an email to support@rmt-group.com.

to request access to your information and information related to our use and processing of your information;

to request the correction or deletion of your information;

to request that we restrict our use of your information;

to receive information which you have provided to us in a structured, commonly used and machine-readable format and the right to have that information transferred to another data controller (including a third party data controller);

to object to the processing of your information for certain purposes ; and

to withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.

In accordance with Article 77 of the General Data Protection Regulation, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or of an alleged infringement of the General Data Protection Regulation.

Retaining Personal Data

Please note: We do not set standard retention periods for the holding of data. However, we will periodically review the data we hold, and will erase it when we no longer need it.

And finally...

To make sure we're always at the top of our game, we reserve our right to make any changes and updates to the privacy policy without giving you notice as and when we need to. We'll always make sure that the most up to date privacy policy is posted on our website, though, so you can check it out whenever you like. This was last updated during January 2023.